Privacy policy

1. Information We Collect

We collect the following types of personal information when you interact with our website:

a. Information you provide to us directly

  • Your name, shipping/billing address, phone number, and email address.

  • Account login details (if you create an account).

  • Payment details (processed securely via third-party payment providers).

  • Any information you send us through customer support, contact forms, or social media.

b. Information collected automatically
When you visit our site, certain data is automatically collected, including:

  • Your IP address, browser type, operating system, and device information.

  • Pages viewed, time spent on pages, and referring website links.

  • Cookies or similar tracking technologies used for website performance and analytics.

c. Information from third parties
We may receive information from:

  • Payment providers (e.g. Shopify Payments, PayPal, Afterpay).

  • Marketing or advertising partners (e.g. Google, Meta).

  • Courier and fulfilment partners for delivery and tracking updates.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders, including shipping and returns.

  • Communicate with you about your order, support requests, or account.

  • Improve our website, products, and customer experience.

  • Send you marketing emails, offers, or newsletters (if you have opted in).

  • Detect and prevent fraudulent or illegal activity.

  • Comply with legal or regulatory obligations.

You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in any email or contacting us at info@playmax.co.nz.

3. Sharing Your Information

We only share your personal information where necessary to operate our business, such as with:

  • Payment processors – Shopify Payments, PayPal, Afterpay, or other secure payment providers.

  • Shipping and logistics partners – to deliver your order.

  • Marketing and analytics providers – for advertising or site performance tracking.

  • IT and website service providers – who help host or maintain our online systems.
    All partners are required to handle your information in accordance with applicable privacy laws.

We will never sell or rent your personal data to third parties.

4. Data Storage & Security

Your personal information is stored securely using Shopify’s data protection standards and other reputable third-party providers.
We use SSL encryption and access controls to protect your data against loss, misuse, or unauthorised access.

5. International Transfers

As our store is hosted on Shopify, your information may be transferred to or stored in countries outside New Zealand (including Canada and the United States).
Shopify complies with international privacy standards to protect your information.

6. Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and collect analytics data.
You can disable cookies in your browser settings, but some site features may not function properly if you do so.

7. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you.

  • Request corrections or updates to that information.

  • Withdraw consent for marketing communications.

  • Complain to the Office of the Privacy Commissioner if you believe your privacy rights have been breached.
    (Visit www.privacy.org.nz for more information.)

To exercise any of these rights, please contact us at info@playmax.co.nz.

8. Retention of Information

We retain your personal information only as long as necessary to fulfil the purposes described above, comply with legal obligations, or resolve disputes.
When no longer required, data will be securely deleted or anonymised.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Any updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

GDE Distribution Ltd
Email: info@playmax.co.nz
Address: 19A Arrenway Drive, Albany, Auckland 0632, New Zealand